From the manager’s perspective, a great workplace is one where managers:
- Achieve organizational objectives;
- With employees who give their personal best; and
- Work together as a team / family in an environment of trust
Through our work, we’ve identified the nine areas where leader and manager actions, behaviors, and communications have the greatest impact on the level of trust in an organization. They are:
1. Hiring: Hiring practices ensure new employees fit into the culture and are welcomed.
2. Inspiring: Employees see how they contribute to the organization’s higher purpose.
3. Speaking: Leaders provide information honestly and transparently.
4. Listening: Leaders are accessible and actively seek employee input.
5. Thanking: Employees are appreciated regularly for their work.
6. Developing: Leaders help employees to grow professionally and personally.
7. Caring: Employees are supported as people with lives outside of work, especially in times of need; workplace is inclusive and embraces diversity; benefits are meaningful and distinctive.
8. Celebrating: Organizational and team successes are regularly celebrated.
9. Sharing: Rewards of mutual efforts are shared equitably with all who helped produce the results and are shared with communities.
These fundamental concepts about great workplaces are universal and consistent year-over-year, country-to-country. They apply to all organizations, including those with diverse employee demographics and globally distributed workforces. We invite you to learn more about how you can create a great workplace as defined by the global standard today.