When people think of a great workplace, they often picture an organization with lavish perks, fancy parties and amazing benefits. While those elements are present in many of the well-known Best Workplaces, the definition of a great workplace goes far deeper than perks and benefits. In fact, at its core, a great workplace is about the level of trust that employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.
While trust, pride and camaraderie are far more challenging to sustain than a great set of perks, they are all attainable by any organization willing to work® on them.
Employees see management as credible (believable, trustworthy); assesses employees’ perceptions of management’s communication practices, competence, and integrity.
Employees feel respected by management; assesses employees’ perceptions of professional support, collaboration and involvement in decisions, and the level of care management shows for employees as people.
Employees believe management practices and policies are fair; assesses the equity, impartiality, and justice employees experience in the workplace.
Measures how employees feel about their own individual impact through their work, their pride in the work of their team, and their pride in the organization overall.
Measures whether employees believe their organization is a strong community where colleagues are friendly, supportive, and welcoming.
The Manager’s View
From the manager’s perspective, a great workplace is one where managers:
Achieve organizational objectives;
With employees who give their personal best; and
Work together as a team / family in an environment of trust
Through our work, we’ve identified the nine areas where leader and manager actions, behaviors, and communications have the greatest impact on the level of trust in an organization. They are:
1. Hiring: Hiring practices ensure new employees fit into the culture and are welcomed.
2. Inspiring: Employees see how they contribute to the organization’s higher purpose.
3. Speaking: Leaders provide information honestly and transparently.
4. Listening: Leaders are accessible and actively seek employee input.
5. Thanking: Employees are appreciated regularly for their work.
6. Developing: Leaders help employees to grow professionally and personally.
7. Caring: Employees are supported as people with lives outside of work, especially in times of need; workplace is inclusive and embraces diversity; benefits are meaningful and distinctive.
8. Celebrating: Organizational and team successes are regularly celebrated.
9. Sharing: Rewards of mutual efforts are shared equitably with all who helped produce the results and are shared with communities.
Becoming a Great Place to Work®
These fundamental concepts about great workplaces are universal and consistent year-over-year, country-to-country. They apply to all organizations, including those with diverse employee demographics and globally distributed workforces. We invite you to learn more about how you can create a great workplace as defined by the global standard today.
Here are just some of the Middle East’s best workplaces. Could you be one of them?